Policies

Returns

Yarn: unopened/unused/unwound yarn in like-new condition with receipt may be returned within 30 days for store credit only. Sorry, no cash refunds. Absolutely no returns on wound yarn.

Books, patterns, needles and accessories: All sales are final. No returns or exchanges.

Sale or clearance items: All sales are final. No returns or exchanges.

Special Orders

  • Yarns we stock can be special ordered with no minimum quantity required.
  • Yarns we do not stock but are available from our vendors can be special ordered. however, customer must buy the entire minimum quantity (package) we must purchase from our vendor, usually 10 balls/hanks. A 10% discount is offered on such orders.
  • Customer pays shipping for all special orders from the vendor to our store which is $10 per package/bag.
  • Customer pays shipping from our store to their home if this is requested, usually $5 to $10 depending on quantity.
  • Special orders are processed once per week and will take a minimum of two weeks to arrive, however often times longer depending on the availability.
  • No returns or exchanges on special orders. All sales are final.
  • All special orders must be prepaid including estimated shipping.
  • Some yarns are not available for special order.

Class Policies

  • Please note that class fees do not include any supplies that must be purchased.
  • All yarn for classes must be purchased at Knit This Purl That!
  • Full payment is required at the time of registration.
  • Class participants must be at least 12 years old.
  • If a class is marked FULL, you can call and we’ll put you on a waiting list, just in case there is a cancellation.